333v12 Account Verification and Identity Check
Account verification is how we protect your balance from unauthorised access — not a gate we put up to slow things down. When you request your first withdrawal or when your account activity triggers a routine check, we ask for a government-issued ID and a selfie or document photo to match. The match is reviewed by our team, not an automated filter
that rejects on a technicality. Once verified, your account status is stored so you will not need to repeat the process for standard transactions. Keeping your registered wallet number consistent with your verified ID is the single most important step you can take on your end.
- Submit your ID — Upload a clear photo of your national ID card or passport from the verification section in account settings.
- Match your wallet — Confirm that your registered DANA, OVO or GoPay account name matches the name on your submitted document.
- Team review — Our team reviews the submission manually — you will receive a notification when your account status is updated.
- Verified status — Once verified, your account moves to standard processing for deposits and withdrawals without repeating the check.