Reference

Legal Terms That Protect Your Account

Before you open an account or make a deposit via DANA, OVO, or GoPay, it's worth knowing where you stand. These terms set out how 333v12 handles your account, your data, and your access — written plainly so you don't need a lawyer to…

Account RightsData HandlingIndonesia EligibilityCookie PolicyContact & Requests
333v12 Legal Terms That Protect Your Account
ACCOUNT CARE STANDARDS

How We Handle Data, Cookies and Security

Your account security and data handling are not afterthoughts — they're part of how this platform keeps your wallet and session history protected. Here is exactly what we do across four areas that matter most to you.

Data Retention

Account data — including your DANA, OVO, or GoPay transaction records — is retained for as long as your account is active and for the period required by standard financial compliance practice after closure.

Cookie Use

We use session cookies to keep your lobby state intact across page loads and analytics cookies to understand which sections you visit. You can adjust cookie preferences in your browser without losing your account session.

Account Security

Every login triggers an OTP check to your registered mobile number. If your number changes, update it through account settings before your next session — this prevents lock-outs when you next verify a withdrawal.

Change Requests

To request a data export, correction, or account deletion, contact support via live chat or email with your account ID. We process confirmed requests within the timeframe our policy allows.

LEGAL CONTACT PATHS

Reach Us on Policy Questions

If you have a question about these terms, want to request a data review, or need to flag a dispute around your account or a DANA, OVO, or GoPay transaction, our support team handles all of that. Use the channel that works for you — live chat is the quickest path for account-specific issues.

Team online

Live Chat

Open the chat icon inside your account dashboard. This channel handles account disputes, policy questions, and wallet verification queries directly — no queue-jumping required.

Email Support

Send detailed policy or data requests to our support email. Include your registered account ID and the specific section of these terms you are asking about so we can respond precisely.

In-App Notice

When policy updates affect your account, we push a notice to your app. Check your notification settings so those alerts reach you, especially if you use GoPay or OVO as your primary wallet.

Questions About Your Rights and Our Terms

Real questions we hear from account holders in Indonesia — answered directly, without the legal padding.

Access depends on local law and is available only where your region permits it. If local regulations restrict participation, these terms do not create an entitlement to use the service.

Yes. Contact support through live chat or email with your account ID and specify that you want a data export. We'll process the request in line with our data retention policy.

Transaction records tied to DANA, OVO, or GoPay deposits and withdrawals are retained after account closure for the period required under standard financial record-keeping obligations.

We push an in-app notice and update the revision date at the foot of this page. If you've enabled notifications, the alert reaches your device directly so you don't miss a material change.

Raise it with support first — through live chat for speed or email for detailed disputes. A support agent can escalate account-level issues, but no verbal commitment overrides the written terms.

The OTP check on login and withdrawal is part of our account security obligation under these terms. Keep your registered mobile number current in account settings to avoid verification delays.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.